FAQ

Here you will find immediate answers for the most frequently asked questions! If you can't find your question here, please contact us using our contact form or DM us on Facebook or Instagram!

What kind of materials do you use for your jewelry?

It depends on the product. Some products are made with high quality molds, while other products are made with resin and cured under UV-lights. For our metal jewelry, we use 925 sterling silver and gold metals.

Do you do commissions?

Currently our commissions are closed, but it will open from time to time. If you have any questions regarding commissions, please DM us on Instagram @ochakai_shop. You can also sign up for our newsletter to get notified!

How often will your items restock?

Most of our items are seasonal items. Products that are on high demand will be restocked more frequently. If you wish to get notified when a product is restocked, simply navigate to the product page, select the product and click the “Email me when available”-button.

Where do you ship to?

Due to COVID19, we have decided to restrict shipping to Europe only for the time being. We will frequently review the situation and the demand to ship to other countries outside of Europe, so stay tuned for a future expansion! If you are unsure whether or not we ship to your country, please contact us. We are happy to help!